Who we are

This is the Privacy Policy (“Privacy Policy”) for the website at yogitaenterprise.com (“Website”) and services provided or performed there under. The Website/s is/are owned and operated by Delight India, a Company registered under the provisions of the Companies Act, 1913, having its Registered Office and Corporate Office at #B09-00957, Near shaheed samarak college road, Rampura phul, Bathinda, Punjab(151103)

We are into the business of manufacturing, marketing and selling of various Kitchen Home Appliances, including Pressure Cookers, Pressure Pans, Gas Stoves, Mixer Grinders, Induction Cook tops, and Cleaning etc., (“Products”), under our well known Trademark ‘Delight India®’.

Thank You for visiting Delight India Website. We value the trust you place in Us. This Privacy Policy is applicable to everyone (including ‘End Consumer’, ‘Our Trade Partners’ etc.,) who uses the Website and services performed as a part of the Website, including sales and after sales service (collectively, “Service”). This policy governs the collection, storage, use, disclosure, retention and transfer and deletion of your personal information.

Please read this document carefully and ensure that you understand this document before accepting it. By placing an order for purchase of products, registering product related complaints etc., or performing any other action listed in Section 1.2 below, You consent to the collection, use, sharing and disclosure of Your personal information in accordance with this Privacy Policy.

Use of cookies is governed by Our Cookie Policy (“Cookie Policy”). For more information, please see Section 1.4 below.

We reserve the right, at our sole discretion, to change or modify whole/portions of this Privacy Policy at any time. If we do this, we will post the changes on this page or a prominent portion of the Website and will indicate in a reasonable manner the date this Privacy Policy was last revised. Please check this page regularly for the last
version of the Privacy Policy. For more information, please see Section 1.5 below.

Privacy Policy:

1.1 By accepting this Privacy Policy, You authorize Delight India to collect, store, use, disclose, retain and transfer your personal information in accordance with this Privacy Policy.

1.2 If you do any or all of the following, you indicate that you have read, understood, and agree to this Privacy Policy: explicitly accepting this Privacy Policy such as by ticking a checkbox; accessing the Website; when any of our applications are downloaded; sharing your recipe; placing an order or making a payment; contacting Us; and/or Undertaking any action (including registering Product related complaint) that involves interacting with the Service Team, either in person or through phone or in writing (including email).

1.3 Capitalized terms used but not defined in this Privacy Policy have the meaning assigned to them in the Terms and Conditions (“Terms” and/or “Terms and Conditions”).

1.4 Use of cookies on the Service is governed by Delight India Cookie Policy (“Cookie Policy”). The Cookie Policy is a part of this Privacy Policy and is incorporated herein by reference. Please read the cookie policy carefully to understand which cookies are placed while accessing and using the Service, what functions they perform, and what steps you can take.

1.5 This Privacy Policy may be modified by Delight India from time to time. If we do this, we will post the modified Privacy Policy on this page and will indicate the date this Privacy Policy was last updated. Any such changes will become effective at least 7 days after they are posted, except that changes made for any of the following reasons will be effective immediately Modifications required to provide new features or services without negatively affecting your rights under these Terms; Modifications made to correct typographical errors; and/or modifications made to comply with legal obligations, including but not limited to our or your obligations under a law, regulation, court order or government order.

1.6 you shall be responsible to review the Privacy Policy from time to time in order to be aware of any modifications to this Privacy Policy. You understand and agree that your continued access, registration or use of the Website or Service beyond the effective date of such modification shall be deemed to be your acceptance of all modifications to the Privacy Policy.

2. When and What Personal Information Do We Collect

2.1 To enable you to create an account and to place order for, we need your personal information, including your name and email address.

2.2 To be able to deliver products ordered by You through the Service, we need Your name, email address, address, phone number, and / or any other information that We ask for or which is otherwise provided by You while placing an Order or for availing Service or sharing your recipe etc.,

2.3 When you place an Order on our Website, Your financial information may be collected and processed by a third party payment gateway. We may receive certain personal information regarding your transaction from the third party payment gateway. We use this information to verify whether the transaction was completed successfully, to process refunds (if any) in accordance with our Terms, and for our legal obligations.

2.4 Information that You choose to provide to Us on Our ‘support’ web page or in the course of communication with Us, such as via email, phone calls or otherwise, will be collected by Us. This may include your name, email address, phone number, country, order details and any other information that you provide to Us, including any other personally identifiable information provided by You.

3. Third-Party Integrations

3.1 The Service may, from time to time, contain links to the websites of Our partner networks, affiliates, or any other third-party websites, apps or services. Please check the privacy policies and terms of service / terms and conditions of any third party website, app or service that you choose to visit before you submit any personal data to these websites. Delight India Industries shall not be liable for any collection, storage, use / misuse, sharing, disclosure or transfer of data, viruses or other malware, or any other harm caused to you or anyone else as a result of Your visit to any third-party website, app or service.

3.2 The Service includes integrations with the following third parties:

Payments.

The Service includes the following third-party payment processor(s) or payment gateway(s), or such other payment processor(s) or payment gateway(s) as may be specified in the Service: Pine Labs Limited.

Delivery.

Delivery of products ordered is handled by third party delivery service(s):

Analytics.

In order to collect information regarding use of the Website and to understand trends and track patterns to help us improve the Service,

Data

Storage and Management. We store and manage your personal information.

4. Sensitive Personal Information

4.1 We ask that You do not send Us and You do not
disclose, on or through the Service or otherwise to Us, any sensitive personal information, including any of the following: (i) racial or ethnic origin; (ii) political opinions; (iii) religion; (iv) ideological or other beliefs; (v) physical, physiological and mental health condition; (vi) sexual orientation; (vii) biometrics information or genetic characteristics; (viii) AADHAR number; (ix) criminal background; (x) administrative or criminal proceedings and sanctions; or (xi) any other sensitive personal data information.

4.2 We do not collect, store or process credit card numbers, debit card numbers and other sensitive financial information. Your financial transactions, including payments to Delight India Industries for Orders placed through the Service, are done through a third-party payment gateway as mentioned under the section on “Third-Party Integrations” above. We may receive certain personal information regarding Your transaction from the third-party. We use this information to verify whether the transaction was completed successfully, to process refunds (if any) in accordance with our Terms, and for our legal obligations. All such information is stored and processed in strict compliance with relevant laws, rules and regulations, including The Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

5. Sharing of Information

5.1 We may use trusted third-party service providers as mentioned under the section on “Third-Party Integrations” above to perform certain services on Our behalf. These service providers receive personal information as mentioned under the section on “Third-Party Integrations” above.

5.2 Your personal information may be transferred,
shared or disclosed as part of any merger, sale of Delight India Industries assets or acquisition, as well as in the event of insolvency, bankruptcy or receivership.

5.3 Your personal information may be shared with
Our Affiliates, as well as with companies that provide services on behalf of Delight India or Our Affiliates.

5.4 Your personal information may be disclosed if
required under an applicable law or court order. We withhold the right to impart with your personal data as required by applicable law, in reply to legal
requests by public authorities, including meeting national security or law enforcement requirements, and when we believe that disclosure is necessary to
protect our rights and/or to comply with a judicial proceeding, court order, or other legal process served on us.

6. Your Rights.

6.1 We may, at our sole discretion, ask you to prove your identity before granting the exercise of any right under this Section.

6.2 The exercise of any right may prevent us from
providing the Service(s) to you, whether partially or fully.

6.3 You have the following rights under this Privacy
Policy:

Access and Correction. You have the right to access and correction of your information. You can exercise this right by providing a written request to access and/or request for correction of any incorrect information about you.

Erasure. You can delete certain personal information at any time by deleting Your account or posts made by You, however,
(i) certain information, for example details of Orders placed, or services availed cannot be deleted, and (ii) We may refuse to grant the exercise of this right in certain circumstances. For more information and details, please see “Data Storage and Retention” below.

Object. You have the right to object to your
personal information being used for a particular purpose and you can exercise these rights, for example, via an unsubscribe link at the bottom of any email.
The exercise of this right may prevent us from informing you about discounts, sales and special offers, among others.

7. Data Storage and Retention

7.1 The following categories of information may be deleted by you or requested to be deleted by you:

Details regarding your account, including name, email address, password, the addresses stored in your address book and the phone numbers stored in your address book, are retained until your account is deleted by you or us.

Posts made by you above are retained until you manually delete such a post or request us to delete such a post.

7.2 The following categories of information cannot be deleted by You as they are necessary for: (i) Our or a third-party’s legitimate interests, including but not limited to, record-keeping; (ii) Our legal obligations; (iii) compliance with laws and/or lawful orders such as by law enforcement or courts; and/or (iv) the protection of Our legal interests including but not limited to consumer disputes, and prevention and detection of fraud or other unlawful activities:

Details regarding Orders placed by you, including the following details are retained indefinitely for each Order: name, email address, financial transaction details, address, and phone number.

Information collected for the purpose of analytics is retained indefinitely, including IP addresses and details of web pages visited.

7.3 Deleted information may be retained in our
backups for disaster management purposes.

7.4 We may prevent deletion of any data, including refusing a request for Erasure above, and we may retain any personal information in any of the following circumstances:

If we believe that We have a legitimate interest in the storage and processing of such personal information as provided in this Section on “Data Storage and
Retention”;

If we believe it to be necessary for the protection of Our legal rights; or o   
If we are required to do so under a law, or an order from law enforcement, court, tribunal or government.

8. Your posts

8.1 You hereby grant to Delight India an irrevocable, perpetual, non-exclusive, transferable, royalty free, worldwide license to use, copy, publish, stream, store, retain, publicly perform or display, transmit, scan, reformat, modify, edit, frame, translate, excerpt, adapt, create derivative works, distribute or sub-license the content posted, submitted or otherwise made available by You on or through the use of the Service or sent by You to Us regarding the Service, including but not limited to reviews, questions, comments and feedback posted or otherwise provided by You for products and services.

8.2 We may publish your comments, questions,
reviews, feedback and/or testimonials regarding products and the Service. Such comments, reviews, feedback and/or testimonials may contain certain personal information including your name and/or account id, and any other information included by you in the text of such comment, review, feedback and/or testimonial. Please contact us immediately if you feel that any content has been published with your personal information without your consent.

9. Children’s Privacy

9.1 The Service is not directed at anyone who we
know to be under the age of 18, nor do we collect any personal information from anyone who we know to be under the age of 18. If you are under the age of 18 years, please do not use the Service and do not submit any personal information
to Us.

10. Phishing

10.1 Safeguarding information to help protect you
from identity theft is a top priority and we at Delight India Industries take all measures to protect identity theft. We do not and will not, at any time, request your credit card or debit card CVV number, OTP, or AADHAR in a non-secure or unsolicited e-mail or telephone communication.

11. Disputes

11.1 All disputes under this Privacy Policy must be submitted to the exclusive court jurisdiction at Hamirpur, State of Himachal Pradesh.

12. Contact Us

12.1 You may contact Our Privacy Grievance Officer at: director@yogitaenterprise.com